Điều khoản Dịch vụ

These Terms of Service ("Terms") govern your access to and use of the Hermoso website and application (the "Service") provided by Hermoso ("we", "us"). By using the Service, you agree to these Terms. Please read them carefully — they include important limits on our liability and, where permitted, a waiver of class actions.

1. The Service

Hermoso is an AI-assisted platform for researching advertising creative and generating images, videos, and copy. Features, models, and limits may change as we improve the Service.

2. Eligibility & your account

You must be at least 16 (or the age of majority in your jurisdiction) to use the Service. You agree to provide accurate information, keep your credentials secure, and remain responsible for all activity under your account.

3. Acceptable use

You agree not to use the Service to:

• Infringe anyone's intellectual property, publicity, or privacy rights — including generating creative that copies a third party's protected brand assets, logos, or a real person's likeness without rights to do so.
• Create unlawful, deceptive, harmful, hateful, or sexually explicit content, content that exploits minors, or content that impersonates others.
• Misrepresent AI-generated content where disclosure is legally required, or violate advertising laws or platform policies.
• Abuse, reverse-engineer, scrape, resell, overload, or attempt to circumvent the Service's limits, metering, or security.

We may remove content or suspend accounts that violate this section.

4. Your content and inputs

You retain ownership of the brand assets, prompts, and other materials you provide ("Inputs"). You grant us a limited, worldwide license to host, process, and transmit your Inputs solely to operate, secure, and improve the Service and to generate outputs for you. You represent that you have the rights to your Inputs.

5. Generated output

Subject to these Terms and your payment of applicable fees, you own the images, videos, and copy you generate ("Output"), to the extent such ownership is permitted by law. Because AI models are probabilistic, Output may be similar to content generated for others, and we make no guarantee that Output is unique or free of third-party rights. You are responsible for reviewing Output and ensuring you have the rights to use it before publishing, including for any brand assets, trademarks, or likenesses it may contain.

6. Third-party content and ad libraries

The Service surfaces publicly available advertising creative for research and inspiration. That creative belongs to its respective owners; it is provided for reference, and you are responsible for how you use anything you derive from it.

7. Billing, subscriptions & credits

Paid plans and credit packs are billed through our payment processor (Stripe). By subscribing, you authorize us to charge your payment method on a recurring basis (monthly or annually, as selected) at the then-current price until you cancel. Subscriptions renew automatically. You may cancel anytime from your account or the customer portal; cancellation takes effect at the end of the current billing period and stops future renewals. Credits are prepaid, are consumed as you generate, may expire as stated at purchase, have no cash value, and are not transferable. Prices may change — we will give notice before a change takes effect, and continued use afterward is your acceptance. You are responsible for any applicable taxes.

8. Refund policy — all sales final

To the fullest extent permitted by applicable law, all payments are final and non-refundable. We do not provide refunds, credits, or proration for partially used subscription periods, unused or expired credits, downgrades, or periods in which your account was open but unused. By purchasing, you expressly request that we begin providing the digital service immediately and acknowledge that you thereby lose any statutory right of withdrawal or "cooling-off" period once generation has begun. Nothing in this section limits the non-waivable rights you may have under the mandatory consumer-protection laws of your country, which apply regardless of this policy. If you believe you were charged in error, contact [email protected] before disputing the charge; initiating a chargeback without contacting us first may result in suspension of your account.

9. Intellectual property

The Service, including its software, design, and trademarks (including "Hermoso" and the bloom mark), is owned by us and protected by law. These Terms grant you no rights to our brand except as needed to use the Service.

10. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that Output will meet your requirements.

11. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for any claim relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim or USD 100. Some jurisdictions do not allow these limits, so they may not fully apply to you.

12. Indemnification

You agree to indemnify and hold us harmless from claims arising out of your Inputs, your Output, your use of the Service, or your violation of these Terms or the rights of others.

13. Dispute resolution & class-action waiver

Most concerns can be resolved quickly — please email [email protected] first. Where permitted by applicable law, any dispute that cannot be resolved informally will be settled by binding individual arbitration rather than in court, and you and we each waive any right to a jury trial and to participate in a class, collective, or representative action. This waiver does not apply where it is prohibited by law; nothing here prevents either party from seeking injunctive relief for intellectual-property or unauthorized-use claims, or from bringing a claim in small-claims court. Consumers in jurisdictions where mandatory arbitration or class-waiver clauses are not enforceable (including the EU and UK) keep the right to bring claims in their local courts.

14. Governing law, venue & language

These Terms are governed by the laws of the jurisdiction in which Hermoso is established, without regard to conflict-of-laws rules, and the courts of that jurisdiction have exclusive venue — except where mandatory local law lets you bring proceedings where you live. These Terms and our policies are written in English; any translation is provided for convenience only, and in the event of any conflict the English version controls.

15. Bản quyền & DMCA

Chúng tôi tôn trọng quyền sở hữu trí tuệ. Nếu bạn tin rằng nội dung trên Dịch vụ vi phạm bản quyền của bạn, vui lòng gửi email tới [email protected] với: xác định tác phẩm; nội dung có vấn đề và vị trí của nó; thông tin liên hệ của bạn; tuyên bố về niềm tin chân thật rằng việc sử dụng là trái phép; tuyên bố, dưới hình phạt khai man, rằng thông báo của bạn chính xác và bạn được phép hành động; và chữ ký của bạn. Chúng tôi có thể gỡ bỏ nội dung vi phạm và chấm dứt tài khoản những người vi phạm lặp lại.

16. Chấm dứt

Bạn có thể ngừng sử dụng Dịch vụ bất cứ lúc nào. Chúng tôi có thể tạm ngừng hoặc chấm dứt quyền truy cập nếu bạn vi phạm các Điều khoản này hoặc để bảo vệ Dịch vụ. Các điều khoản cần tiếp tục có hiệu lực sau chấm dứt — bao gồm quyền sở hữu, miễn trừ, giới hạn trách nhiệm, bồi thường, và điều khoản tranh chấp — sẽ vẫn có hiệu lực.

17. Chung

Nếu bất kỳ điều khoản nào của các Điều khoản này không thể thi hành được, phần còn lại vẫn có hiệu lực. Các Điều khoản này, cùng với Chính sách Quyền riêng tư của chúng tôi, là toàn bộ thỏa thuận giữa bạn và chúng tôi liên quan đến Dịch vụ. Bạn không được gán các Điều khoản này mà không có sự đồng ý của chúng tôi; chúng tôi có thể gán chúng liên quan đến sáp nhập, mua lại, hoặc bán tài sản. Việc chúng tôi không thực thi một điều khoản không phải là từ bỏ quyền. Chúng tôi không chịu trách nhiệm cho những trì hoãn hoặc sự cố do các sự kiện ngoài tầm kiểm soát hợp lý của chúng tôi gây ra. Không có bên thứ ba nào được hưởng lợi từ các Điều khoản này.

18. Thay đổi

Chúng tôi có thể cập nhật các Điều khoản này; tiếp tục sử dụng sau các thay đổi có nghĩa là chấp nhận. Chúng tôi sẽ đăng phiên bản mới tại đây và cập nhật ngày ở trên. Những thay đổi quan trọng sẽ được thông báo khi thích hợp.

19. Liên hệ

Có câu hỏi về các Điều khoản này? Gửi email tới [email protected].