Read and search your inbox
Hermoso lists and searches your conversations, opens any one with its full thread, and looks up the contact behind it, so you can catch up on the inbox by asking rather than clicking.
Replies in your brand voice, sent when you say so
Ask for a draft and it is written from your brand profile in Hermoso, so it sounds like you. Nothing reaches a customer until you approve it: a reply or an internal note is shown to you first, then sent from Intercom as the teammate you choose.
Keep the inbox moving
Close, snooze, reopen or assign a conversation, and tag it with the tags you already use, all from the same chat in which you read it.
Ads from what customers really say
Hermoso pulls the phrases customers use in support conversations, the problems, the praise and the objections, and hands them to the ad generator as hooks and copy, so your next ad sounds like your buyers rather than like marketing.
InboxRepliesCustomer language
Just ask for it
Type it the way you would say it to a colleague.
Show me the open Intercom conversations from this week and draft a reply to each one.
Send the reply to the refund question, then close the conversation and tag it billing.
What do customers keep saying about shipping? Give me five ad hooks in their own words.
Everything Hermoso can do in Intercom
Read and search
Pull customer language for ad copySee conversationsSee tagsSee teammatesRead a conversationSearch contacts
Reply and manage
Add noteManage conversationReply to conversationTag conversation
Where it works
Intercom works in the Hermoso web app, in the Studio chat, and over the Hermoso HTTP API. It is not part of the MCP server yet, so Claude, ChatGPT and Cursor cannot reach it there today.
Set up the Intercom connection
- In Intercom, open the Developer Hub, create or pick an app, and copy its access token (Configure, then Authentication). Give it read and write access to conversations, and read access to tags, admins and contacts.
- In Hermoso, open Settings, then Connectors, choose Intercom and paste the token. Hermoso works out whether your workspace is in the US, Europe or Australia by itself.
- Ask for what you want in plain words in the Studio. The token is stored encrypted and you can disconnect it from the same screen.
Every other connection: integrations, or see every channel we connect to.
Frequently asked questions
Does Hermoso reply to customers on its own?
No. It drafts the reply and shows it to you first. A reply or an internal note goes out only after you approve it, and it is sent from Intercom as the teammate you pick.
Does the Intercom connection cost credits?
No. Reading, searching, replying, tagging and managing conversations is free. Credits are spent only on AI models, for example when you turn customer language into finished ads.
Can I use it from Claude or ChatGPT?
Not yet. Today it works in the Hermoso web app Studio and over the Hermoso HTTP API. It is not part of the MCP server yet.
How do I connect Intercom?
Paste an access token from an app in your Intercom Developer Hub under Settings, then Connectors in Hermoso. There is no Sign in with Intercom button yet.
Is this the same as the Intercom chat on hermoso.ai?
No. This connects your own Intercom workspace, your customers and your conversations. It has nothing to do with how Hermoso runs its own support.
Start free, 250+ earnable free credits, no card. Connecting Intercom and working your inbox is free; credits are spent only on AI models and Ad Spy research.
Start free → See pricing